The COVID-19 pandemic is unprecedented in recent history and is causing challenges for people and businesses alike. We are all dealing with the human and financial toll that this pandemic is taking and, as your partner, we are here to help. If you are facing financial hardship due to COVID-19, please contact us to discuss whether certain accommodations might be available to you: Commercial Auto / Property: 1-877-680-2442 or Workers Compensation: 1-888-495-8949. Any accommodation will depend on your specific circumstances and could include:
grace period to make premium payments, deferral of cancellation due to nonpayment, or waiver of late fees.
As the COVID-19 circumstances remain fluid, we will continue to comply with any directives from state insurance departments regarding payment, billing, and other issues that may impact you.
Please note that any automatic payments will continue unless you specifically postpone or stop them.
Together, we will get through this difficult time. As we continue to evolve our company response to COVID-19, we are moving more employees to a remote working capacity. In order to continue to provide quality customer service, we are adjusting our Client Services call center hours to 8AM to 6PM CDT. Telecommunication providers are experiencing higher than normal traffic due to the COVID-19 situation and customers may be having difficulty getting through to us. We are resolved to work through these circumstances and continue to service all of our customers.